Setup, ads, qualifying leads, and using AI without sounding like a robot. Written for shop owners and small teams.
WhatsApp Business
App vs API, what you actually need to apply (CR12, KRA PIN, Facebook Business Manager), Meta per-conversation costs in KES, and when you don't need the API at all.
26 Aug 2026 · 8 min read
Ads and attribution
Browser privacy features block Meta Pixel on Safari, Firefox, and Brave. Learn what breaks in Ads Manager and how Timi sends server-side conversion events from WhatsApp chats.
10 Aug 2026 · 8 min read
Ads and attribution
Use Timi's Ads page for ROAS, cost per qualified lead, funnel drop-off, and per-ad decisions — alongside Meta Ads Manager.
7 Aug 2026 · 6 min read
Ads and attribution
Bare Hi openers from Click-to-WhatsApp ads don't become Meta conversion events. Learn what qualified rate means and how to fix creative that attracts browsers.
7 Aug 2026 · 6 min read
WhatsApp Business
App vs API, what you actually need to apply (CR12, KRA PIN, Facebook Business Manager), Meta per-conversation costs in KES, and when you don't need the API at all.
26 Aug 2026 · 8 min read
WhatsApp Business
The screenshot-to-Paybill-to-confirm loop costs Kenyan shops thousands of shillings a month. Break it with STK Push, clear totalling, and honest follow-up.
26 Aug 2026 · 7 min read
Industry use cases
Cement, timber, and "uko na 6 inch?" — how hardware yards use WhatsApp without losing the next site. Timi answers stock; you close.
13 Aug 2026 · 5 min read
Industry use cases
Stock and price on WhatsApp — not medical advice. How chemists use Timi for OTC questions and hand off prescriptions.
13 Aug 2026 · 5 min read
Ads and attribution
Browser privacy features block Meta Pixel on Safari, Firefox, and Brave. Learn what breaks in Ads Manager and how Timi sends server-side conversion events from WhatsApp chats.
10 Aug 2026 · 8 min read
Ads and attribution
Use Timi's Ads page for ROAS, cost per qualified lead, funnel drop-off, and per-ad decisions — alongside Meta Ads Manager.
7 Aug 2026 · 6 min read
Ads and attribution
Bare Hi openers from Click-to-WhatsApp ads don't become Meta conversion events. Learn what qualified rate means and how to fix creative that attracts browsers.
7 Aug 2026 · 6 min read
Ads and attribution
Close the loop between M-Pesa confirm and mark sold in Feed so Purchase events reach Meta Ads Manager — not just qualified leads.
7 Aug 2026 · 6 min read
Lead qualification
Tags, smart segments, and contact import — how Kenyan sellers manage every WhatsApp buyer beyond the live Feed inbox.
6 Aug 2026 · 5 min read
WhatsApp Business
Use Timi Campaigns to send Meta-approved templates to CRM segments — dispatch updates and win-backs without typing the same message forty times.
6 Aug 2026 · 5 min read
Ads and attribution
Compare manual customer-list CSV uploads with Timi's automatic WhatsApp audience sync for Customers, qualified leads, no-sale ad chats, disqualified leads, and re-engagement.
4 Aug 2026 · 7 min read
Industry use cases
SKU fit, stock checks, and Industrial Area pickup — how Nairobi parts dealers answer fitment questions without losing the mechanic to the next yard.
22 Jul 2026 · 5 min read
Industry use cases
Slot availability, service pricing, and location directions — how Nairobi salons fill chairs without losing clients to slow DM replies.
22 Jul 2026 · 6 min read
Industry use cases
Stock checks, warranty terms, CBD pickup, and price negotiation — first replies that keep buyers from walking to the next shop on Tom Mboya.
22 Jul 2026 · 5 min read
Industry use cases
Plumber and electrician dispatch, service pricing, and pin capture — how Nairobi home-service teams book jobs without missing the burst-pipe emergency.
22 Jul 2026 · 5 min read
Industry use cases
Room reservations, rate quotes, and 24/7 replies — how Kenyan hotels capture late-night enquiries without losing guests to OTAs.
22 Jul 2026 · 6 min read
AI and automation
Route Instagram Reel traffic to WhatsApp for the close. Timi replies on WhatsApp — put a chat link in bio and run Click-to-WhatsApp ads.
22 Jul 2026 · 6 min read
Industry use cases
Drop-day stock, bundle pricing, and CTWA — how Kenyan jewelry sellers handle Instagram spikes without losing buyers to slow replies.
22 Jul 2026 · 5 min read
Industry use cases
Viewing slots, deposit terms, and lead qualification — how Nairobi agents filter serious tenants from browsers without missing hot listings.
22 Jul 2026 · 6 min read
WhatsApp Business
Give buyers a clear item + rider total and collect on the Till or Paybill you already have. Timi does not collect buyer money.
22 Jul 2026 · 5 min read
Ads and attribution
Run Meta Click-to-WhatsApp ads, connect Timi to your pixel, and see QualifiedLead and Purchase events in Ads Manager — plus ROAS on your Ads dashboard.
20 Jul 2026 · 5 min read
Ads and attribution
Step-by-step OAuth setup in Timi Settings so QualifiedLead and Purchase events from WhatsApp chats appear in Meta Ads Manager.
20 Jul 2026 · 6 min read
Lead qualification
When Timi should stop replying and you take over — without confusing the buyer or losing momentum.
18 Jun 2026 · 5 min read
Lead qualification
Polite nudges that bring quiet Kenyan buyers back — timing, tone, and when to stop.
18 Jun 2026 · 5 min read
Industry use cases
Corner sofas, custom sizes, and delivery to Thika Road — first replies that keep buyers from calling the next showroom.
18 Jun 2026 · 5 min read
WhatsApp Business
When Meta requires approved templates, how Kenyan sellers use them for order updates and re-engagement without sounding robotic.
18 Jun 2026 · 8 min read
AI and automation
How Timi matches how Kenyan buyers actually write — mixed language, slang, and code-switching in one thread.
17 Jun 2026 · 5 min read
WhatsApp Business
Answer after hours without promising same-day delivery at midnight — set hours, auto-replies, and when Timi still replies.
17 Jun 2026 · 5 min read
Ads and attribution
Run Click-to-WhatsApp ads on Meta, let Timi reply instantly, and track which campaigns produce paying customers.
17 Jun 2026 · 5 min read
Industry use cases
Size, stock, and delivery replies when Instagram drops flood your inbox — without typing the same answer forty times.
17 Jun 2026 · 5 min read
Industry use cases
Menu questions, delivery pins, and payment — how Kenyan food sellers handle order spikes without missing lunch rush.
17 Jun 2026 · 6 min read
WhatsApp Business
Connect your existing WhatsApp Business number to Timi in about 5 minutes — same phone, same customers, instant replies.
17 Jun 2026 · 7 min read
Lead qualification
Signals that a Kenyan buyer is ready to pay, and how to hand off before you waste time on tyre-kickers.
17 Jun 2026 · 5 min read
Ads and attribution
Connect Meta Ads in Timi and send Lead and Purchase events from WhatsApp chats to Ads Manager — no spreadsheets.
17 Jun 2026 · 5 min read
AI and automation
Practical rules for Kenyan sellers — automate repeat questions, stay human for negotiation and complaints.
17 Jun 2026 · 5 min read
WhatsApp Business
Instagram, WhatsApp Status, and one chat link — how Kenyan SMEs close sales without building a shop online.
16 Jun 2026 · 5 min read
Lead qualification
Why hiding prices in DMs loses sales, and how to answer bei gani instantly without typing the same reply forty times.
16 Jun 2026 · 5 min read
WhatsApp Business
One Timi link in your Instagram bio so Kenyan buyers open WhatsApp on your business number with a clear first message.
16 Jun 2026 · 5 min read
Ads and attribution
Manual Meta lead uploads are slow and inaccurate for WhatsApp sellers. Live CAPI events from Timi fix that.
15 Jun 2026 · 5 min read