Everything you might wonder before signing up.

About 10 minutes: create your account, connect WhatsApp Business in Settings, add what you sell, copy your WhatsApp link from Feed, then subscribe when ready for AI replies.

No. Once your WhatsApp Business line is linked, copy your WhatsApp link from Feed and share it on Instagram bios, posters, statuses, business cards — anywhere.

Open Feed and click Share link. That copies a wa.me link to your business number — paste it in your Instagram bio, WhatsApp Status, or anywhere buyers can tap a URL.

No — each business connects its own verified WhatsApp Business line in Settings.

KES 2,900 per month after a 7-day free trial, billed by Paystack for your Timi subscription. That is separate from Meta’s WhatsApp Business Platform charges — Meta uses per-message pricing (rates depend on your market and message type; see Meta’s WhatsApp pricing documentation and your WhatsApp Manager billing after you connect).

Yes — every new shop gets a 7-day free trial. Start it from Billing in your dashboard. After the trial, Paystack bills KES 2,900 per month until you cancel.

No. Your Timi subscription covers our product. Meta bills your WhatsApp Business Account directly for platform messaging according to their rates. We do not mark up Meta’s fees.

Card via Paystack for your Timi subscription. Buyer checkouts (when you use Paystack for orders) can still use other methods Paystack supports.

Yes. Open Billing and use Manage subscription to cancel. You keep full access until the end of the period you already paid for (or until your trial ends if you cancel during trial).

We do not pro-rate refunds for partial months. Cancelling stops future charges; you keep access until the current period ends.

Timi replies naturally in Sheng, Swahili, and English. Most buyers will simply notice that you respond fast and helpfully.

Timi replies to shoppers who message your connected WhatsApp Business line (including via your WhatsApp link from Feed). Personal chats on your phone outside that flow are unaffected.

Conversation history is stored securely so you can read and resume threads from your dashboard. We do not sell or share it.

When a buyer is ready to purchase, Timi sends a short acknowledgment in the same chat, stops auto-replying, and emails you so you can take over. Use Pause Timi anytime to step in earlier.

If a buyer goes quiet during business hours, Timi sends a short, friendly nudge to bring them back. After two unanswered nudges it stops, so your number stays in good standing.

Yes — open Feed, pick a conversation, and tap Pause Timi. Timi stops using AI for that thread until you tap Resume Timi. Buyers can still message you directly on WhatsApp anytime.

Yes — open the chat menu (⋯) and choose Retry Timi on last message when the buyer's latest message has no Timi reply yet, or Timi's reply failed to deliver. Timi re-runs on that message without the buyer having to send again.