Timi replies on your WhatsApp, qualifies buyers, and shows which campaigns led to sales so Meta finds more customers like them.
Facebook optimizes for clicks because it loses sight of the customer the second they enter WhatsApp.
Sound familiar?
High ad spend, lots of useless DMs
Facebook only sees the click - not who actually paid
Your ads keep finding people who just say Hi
Cheap chats look good until you're not making money
Sales team buried in repeat FAQs
Stock and price questions eat time you should spend closing
No line of sight from ad to M-Pesa
Sales happen on WhatsApp but your ad dashboard can't see them
TimiAd click → sale closed in WhatsApp
Track the full path from campaign to payment
Facebook learns who actually buys
Timi tells Facebook when someone is serious and when they pay
Your ads find more buyers like your best customers
Campaigns improve toward real sales, not just Hi
Lower cost per real sale - with or without AI replies
Your team can sell while Timi tracks sales in the background
Two ways to use Timi
Timi is not all-or-nothing. Connect once, then choose whether your team keeps every reply or Timi handles the inbox.
Already have a sales team?
Turn auto-replies off in Settings. Your agents chat as usual while Timi spots M-Pesa confirmations, serious buyers, and sales - then tells Facebook what happened.
High-volume ad DMs?
Let Timi answer stock, price, and delivery questions instantly - then hand off when someone is ready to pay. Sales tracking runs automatically in the background.
Timi is for sellers who pay for ads that open WhatsApp - not organic DMs or shops with no ad spend. If you drive traffic to WhatsApp and want Facebook to find real buyers, not just clicks, you are in the right place.
Four things that matter when buyers message your WhatsApp line.
Beyond the click
Timi tells Facebook when someone buys - and optionally handles the inbox while your team sleeps.
Timi tells Facebook when buyers are serious and when they pay - and shows you which ads make money on your Ads dashboard.
Scale campaigns that pay. Stop funding ads that only get Hi.
Timi detects M-Pesa confirmation messages and queues the sale for your one-tap approval in Feed.
No more scrolling M-Pesa SMS at midnight to work out who paid.
Every chat becomes a contact - tags, notes, and automatic segments like Paid customers, Waiting to pay, and Cold.
Know exactly who to follow up with. No spreadsheet, no digging through chats.
AI first replies on your WhatsApp Business number, grounded in your real products, prices, and delivery info.
You never leave a ready buyer on read - even at 11 pm or mid-drop.
A buyer sends a photo of what they want - Timi matches it to your products and answers with the right price.
“Nataka hii” becomes a sale, not a guessing game.
Polite nudges when a buyer goes quiet - within your business hours, never at odd times.
Chats don't die because you were packing orders.
Send Meta-approved promo templates to segments - like repeat buyers when you drop new stock.
Your next drop sells to people who already trust you.
Works with the WhatsApp you already have
The first fear we hear: “Will this take over my WhatsApp?” No. Timi connects to the WhatsApp Business number you already use - through Facebook's official signup - and works next to your app, not instead of it.
Your app keeps working
Chat with customers, suppliers, and family as usual. Your chats stay on your phone, untouched.
You choose who Timi answers
Only buyers from your link and ads, new numbers that look like buyers, or every chat. Switch anytime in Settings.
Take over in one tap
Pause Timi on any conversation. When a buyer is ready to pay, Timi stops and hands the chat to you.
Three steps, about 5 minutes. Connect Facebook and WhatsApp, pick your mode, then see which ads bring real sales.
Link the Facebook account that runs your ads and your WhatsApp Business number.
Turn off auto-replies and just track sales, or let Timi answer FAQs and qualify buyers.
Watch your campaigns improve as Facebook learns from real WhatsApp sales.
Audience Autopilot
Included in Starter, Growth, and Pro at no extra Timi fee. Turn it on in Settings after connecting your Facebook ads.
See how automatic audience sync works →Before
Instagram and Facebook ads sent buyers to WhatsApp after every drop, but the team could not reply fast while shooting content and packing orders. The same “still available?” and “how much with delivery?” messages stacked up. Ad spend kept growing with no clear view of what turned into paid orders.
After Timi
First replies go out instantly on their business number. Serious buyers surface in Feed before the team steps in. When orders pay, Facebook learns which ads worked - so they know which campaigns are worth scaling.
First reply time
Under 1 min
Evenings & weekends
Missed chats during ad spikes
Fewer missed
After Instagram drops
Tracked purchases
In Facebook Ads
Ads that open WhatsApp
First replies, lead qualification, and handoff - on your WhatsApp Business number.
Neema - Nairobi buyer
On your WhatsApp Business line
Hi, do you still have the black tote bag?
Yes, it's in stock - KSh 3,200. Same-day delivery within Nairobi, KSh 250. Nikuholdie?
Timi · replied in secondsYes please. Na unaweza deliver Westlands?
Naweza! Westlands deliveries leave at 2pm and 5pm daily. Tuma location yako nipange.
TimiBuyer ready to pay - Timi stops and hands the chat to you
Illustrative conversation - yours answers from your own products, prices, and delivery info.
AI replies on your WhatsApp, follow-ups, your customer chat link, and Feed, CRM, and Settings to run every conversation. Free for 5 days. Cancel anytime.
Billed by card via Paystack. Meta WhatsApp message fees are separate.
Practical reads on WhatsApp Business, ads, lead qualification, and AI replies.
Ads that open WhatsApp, sales tracking, and knowing which campaigns pay.
Clear prices, serious buyers, and clean handoffs.
Stock, price, and delivery replies after every drop.
Size and stock answers while you pack orders.
Hardware, pharmacies, food, salons, and more Kenyan shops.
Practical guides for Kenyan sellers.
Quick answers about getting started and how Timi uses your WhatsApp Business line.
Read the full FAQ →Do I keep my WhatsApp Business app and number?
Yes - same number, same app, same chats. Connect through Facebook in Settings and Timi works alongside your app. You choose whether it answers every chat or only buyers from your link and ads.
Can Timi tell when a buyer pays?
Yes. When a buyer sends an M-Pesa confirmation in the chat, Timi spots it and asks you to confirm the sale in Feed - and can tell Facebook about the purchase.
When does Timi stop replying?
When a buyer is ready to buy, Timi sends a short reply in the chat, stops auto-replying, and emails you so you can take over.
Will my customers know it is automated?
Timi replies naturally in English, Swahili, and Sheng.
Can I pause Timi on one chat?
Yes. Pause or resume Timi per conversation from your dashboard.
Connect in about 5 minutes. Timi replies to ad leads, qualifies buyers, and tells Meta which ads drove sales - so your ads keep improving.
