WhatsApp for chemists and pharmacies in Kenya

A customer messages while you are serving the counter: "Uko na Panadol extra?", "Price for that cough syrup?", "Can I pick up in 20 minutes?" Those are stock questions. "What should I take for this rash?" is not. WhatsApp helps a chemist move OTC faster — it should never replace the pharmacist.

For the vertical overview see WhatsApp for pharmacies.

What Timi may answer

List OTC products you are happy to quote on WhatsApp:

• Name and pack size
• Price
• In stock / out
• Pickup hours and, if you deliver, zones

Timi confirms availability and price from that list. It does not diagnose, suggest a substitute drug, or read a prescription.

What must hand off

• Prescription photos
• "What should I take?"
• Dose, interactions, pregnancy, children
• Controlled or pharmacist-only items

Those chats stop auto-reply. You take over on the same WhatsApp thread.

Payment

Add Till or Paybill if people pay before pickup. When the item and price are on your list, Timi can share the total. Timi does not collect buyer money. You confirm pickup.

Ads

If you advertise on Meta, send people to WhatsApp, not a website cart. Connect Meta in Timi so you see which ads brought chats that turned into marked sales.

Common mistakes

• Letting a bot invent a substitute when an item is out
• Quoting a prescription item without a pharmacist check
• One price list that is weeks out of date
• Ignoring "what should I take?" instead of handing off

FAQ

Does Timi give medical advice? No. Stock and price only. Prescriptions and advice hand off to you.

Can Timi sell prescription drugs? It should not complete those sales. A pharmacist checks the script.

Does Timi collect payment? No. Share Till for listed OTC when the total is clear.

Delivery of medicines? Quote only listed zones. Controlled items stay with you.