Sync your WhatsApp catalog

Pull product names, prices, and photos from the product catalog linked to your WhatsApp Business line.

Step 1
Connect WhatsApp first
Catalog sync only works after WhatsApp Business is connected in Timi. If you are still on the import picker, connect first, then come back.
Connect WhatsApp
Step 2
Link your WhatsApp product catalog (if needed)
In Meta Business Suite, make sure your WhatsApp Business account has a product catalog with items. If Timi says none is linked, fix that in Meta, then sync again — or use website / paste / manual import instead.
Open Meta Business Suite
Step 3
Sync in Timi
Go to Settings → WhatsApp (or Shop context → WhatsApp catalog) and tap Sync WhatsApp catalog. Leave daily auto-sync on if you want Timi to refresh overnight. Sync is read-only — Timi never changes your WhatsApp catalog.
Open catalog sync
Step 4
Review products
Open Shop context to review names, prices, and photos. Timi stores up to 100 products; if your WhatsApp catalog has more, the first 100 sync and you will see a note. Prefer JPEG/PNG images so WhatsApp product cards can show pictures.
Review shop context

Tips

Catalog sync requires a dedicated Cloud API connection. If you kept the WhatsApp Business app connected (coexistence), Meta does not allow catalog sync — use website, document, paste, or manual entry instead.
If sync fails: disconnect WhatsApp in Timi, connect again, and approve catalog access when Meta asks.
Website, document, paste, and manual import always work — you are never blocked waiting on catalog sync.
Products synced from WhatsApp update on later syncs; items you pasted or added manually stay unless you replace them.