Set up shop context

Basics, catalog, FAQs, and delivery — the facts Timi uses so buyer answers stay accurate.

Step 1
Basics
Business name, an About section (at least 150 characters — how you talk to buyers), then Physical shop (address) or Online (website URL).
Start basics
Step 2
Catalog
Add products any way that fits: sync WhatsApp catalog, paste a website, upload a PDF/menu photo (max 10 MB), paste text, or type manually. Timi keeps up to 100 products.
Add catalog
Step 3
FAQs
Add the questions you answer every day — shipping, returns, hours, payment, location. Templates are there to speed you up.
Add FAQs
Step 4
Delivery and payout
Where you dispatch from, same-day cutoff if you have one, zones with fees (city presets help), and how you get paid (Till, Paybill, M-Pesa, or Paystack).
Add delivery

Tips

Clarity beats length: twenty solid product lines beat three pages of marketing copy.
Use JPEG or PNG for product photos — WebP images are skipped for WhatsApp product cards.
You can edit anything later under Settings → Shop context.