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How-to guides·3–5 min

Connect WhatsApp Business

Link the number buyers already message so Timi can reply on the same line.

  1. Step 1

    Open Settings → WhatsApp

    Click Connect and sign in with the Facebook account that manages your WhatsApp Business. Allow pop-ups for Meta’s signup window.

    Open WhatsApp settings
  2. Step 2

    Pick the right number

    Choose the Business number on your posters and Instagram bio — not a personal test line. Numbers you already use in the WhatsApp Business app work, and so do new business numbers you set up during connect.

  3. Step 3

    Set who Timi should reply to

    If Meta asks who Timi should answer for, pick: Only customer chats (recommended), New messages that look like buyers, or Every chat. You can change this later under Settings → WhatsApp.

    Who Timi replies to
  4. Step 4

    Confirm it works

    After connect, your number appears under Settings → WhatsApp. Open Feed when you are ready — chats from buyers on that line show up there.

    Open Feed

Tips

  • A number already linked to another Timi shop must be disconnected there first — Timi never auto-takes over a line.
  • Keep the tab open until Meta finishes; closing early can leave the connection incomplete.
  • Personal WhatsApp update alerts are separate — save and verify that number under Settings → Notifications.

More guides

Connect WhatsApp Business | Timi