How-to guides·3–5 min
Connect WhatsApp Business
Link the number buyers already message so Timi can reply on the same line.
Step 1
Open Settings → WhatsApp
Click Connect and sign in with the Facebook account that manages your WhatsApp Business. Allow pop-ups for Meta’s signup window.
Open WhatsApp settingsStep 2
Pick the right number
Choose the Business number on your posters and Instagram bio — not a personal test line. Numbers you already use in the WhatsApp Business app work, and so do new business numbers you set up during connect.
Step 3
Set who Timi should reply to
If Meta asks who Timi should answer for, pick: Only customer chats (recommended), New messages that look like buyers, or Every chat. You can change this later under Settings → WhatsApp.
Who Timi replies toStep 4
Confirm it works
After connect, your number appears under Settings → WhatsApp. Open Feed when you are ready — chats from buyers on that line show up there.
Open Feed
Tips
- A number already linked to another Timi shop must be disconnected there first — Timi never auto-takes over a line.
- Keep the tab open until Meta finishes; closing early can leave the connection incomplete.
- Personal WhatsApp update alerts are separate — save and verify that number under Settings → Notifications.